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Relaunch your career in just four months.

If you want to relaunch your career, but don't have time to go back to college for a year or more, the Heartland Accelerated Training Academy is for you.
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CUSTOMER SERVICE NINJA

Impress employers with your Ninja-level customer service skills.

TROUBLESHOOTING HERO

Use your superpowers to troubleshoot consumer-level technology issues.

LEADERSHIP READY

Leverage your business and leadership skills to advance your career. 

Learn an entire skillset, not just a single skill.

Businesses today expect team members to possess a broad, cohesive skillset that includes a combination of both technology and soft skills.

EXCEPTIONAL CUSTOMER SERVICE SKILLS

Customer service is the most valuable skill you'll ever learn, and that's why we emphasize customer service, together with the customer experience, in our Academy. You'll learn how to provide an amazing, over-the-top customer experience that will impress not only your customers, but also your managers and employer.
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TECHNOLOGY PROBLEM-SOLVING SKILLS

Technology troubleshooting skills provide you with different options, from working remotely on a virtual help desk, to working in a brick-and-mortar computer dealership. You'll learn how to resolve common technology-related issues on consumer devices.
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Heartland Team Solutions

PORTABLE BUSINESS AND LEADERSHIP SKILLS

Possessing core business and leadership skills enhances your ability to assume greater responsibilities, to become a team leader, and to advance within your organization. From accountability to time management to continuous quality improvement, you'll learn how to build and contribute to a strong organizational culture.
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Here's a sample of what you'll learn.

Our four-month academy is thorough, rigorous, and engaging. 

Customer Service Skills

How to convey an "amped up" customer service attitude
How to actively and genuinely listen to customers
How to create emotionally satisfied customers
How to transform raging customers into raving fans 
How to ensure follow-up with customers 100% of the time
How to place impatient customers on hold
How to communicate with customers in-person and over the phone
How to communicate with customers through email and social media
How to articulate value propositions to customers
How to express gratitude to customers
Plus more...

Technology Skills

How to identify and route technology issues
How to diagnose power-related issues
How to resolve home wireless network issues
How to connect devices to cloud-based apps
How to create and configure email accounts
How to resolve connectivity issues with other devices
How to remotely access consumer networks and devices
How to quickly locate troubleshooting information from vendor websites
How to reboot a computer in safe mode
How to access and read system and diagnosis logs
Plus more...

Business Skills

How to implement servant-leadership
How to create and improve processes
How to instill accountability throughout the organization
How to create and deploy a purpose statement
How to lead and inspire team members
How to read common business financial reports
How to manage time effectively to minimize organizational fires
How to utilize technology to automate processes and communication
How to attract and retain talented team members
How to engage in difficult conversations with others
Plus more...
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Accelerated and flexible learning.

Our accelerated training academy utilizes a hybrid learning format, which integrates online learning with strategic face-to-face team sessions.

ONLINE LEARNING

Approximately 80% of the course content is delivered and assessed online, perfect for busy learners like yourself.

IN-PERSON SESSIONS

You'll attend six strategic face-to-face and "hands-on" team sessions to maximize your learning. 

ACCELERATED

Best of all, you'll complete our academy in only four months.  No fluff: just the good stuff! And 100% engaging.
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Don't miss this perfect time to enroll.

The Heartland Accelerated Training Academy launches in early 2019, and we're offering incredible, once-in-a-lifetime pricing for our first group of learners.
Copyright (c) 2019 by Heartland Cybersecurity Consulting, LLC d/b/a Heartland Team Solutions
12 South 6th Street, Suite #C
Estherville, Iowa 51334
(888) 428-3215
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